Frequently Asked Questions
What ages are these books suitable for?
Our books are perfect for children aged 4 to 12, offering a magical and personalized reading experience. However, toddlers—and even older kids—may enjoy the enchanting storylines and unique illustrations!
When will I receive my books?
Once you place the order and upload your child's photo, we will personalize, print, and deliver the books to your doorstep within 6-8 days.
How do I order for multiple kids?
This is a great option for siblings or as gifts for friends! Ordering for multiple kids is easy. Simply personalize a book for one child, add it to your cart, and then return to customize and add books for the next child. You’ll see all the details in your cart to ensure you’ve got everything just right before checkout.
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Do I still get the bundle discounts if I order books from multiple series?
Absolutely! Our discounts are based on the number of books you add to your cart, whether from different series or for multiple kids. You’ll automatically receive a 10% discount when you add 3 books and a 20% discount when you add 6 or more. Mix and match freely to unlock savings!
How do I upload my kid's photo?
You can use any device (phone, tablet or desktop) to upload your child's photo. After you place your order, you will be automatically redirected to our photo upload page. We will also email you a photo upload link, in case you want to upload later. For the best results, we recommend photos where your child's face is clearly visible, with no headgear. And don’t worry about group photos—you’ll have the option to crop it so only your child is featured!
Is it safe to upload my child's photo?
Absolutely. We take privacy very seriously. After placing your order, you’ll be redirected to a photo upload page on our secure servers, where you can safely upload your child's photo. The photos are used solely to create personalized books for eager readers and are never shared or used for any other purpose. Your data is handled with utmost care and kept completely secure.
Where will my books ship from?
Customly Books is based in the US. We print and ship all orders with love from Atlanta, Georgia 🇺🇸
Can I track my order once it’s been placed?
Yes, you can track track your order every step of the way, from design to printing and shipping. Enter your order number at the link below to track your order:
www.customlybooks.com/order-tracking